Managing a Conflict

Assess the Situation

When you’re faced with a specific situation, there are four things to do to assess the scenario at hand before taking action—

understand your counterpart;
identify the type of conflict you’re facing;
consider the organizational context;
determine your goal

The first time you analyze a conflict using these four steps it will take some time, but eventually the analysis will get easier. The goal is to be able to quickly do these steps in your head whenever a disagreement arises.

Understand Your Counterpart

First, consider whom you’re dealing with. Is he a conflict seeker or avoider? How does he typically communicate and how does he prefer to be communicated with?

Whether or not you know your counterpart well, play the role of observer to know more about the other person.

Get input from others

In addition to examining your counterpart’s behavior,you might ask a colleague or two for input. Don’t go around grilling others about him, but ask people to confirm or deny your observations

Ask directly

It’s not always advisable to come out and ask: “How do you like to address conflict?

If you come up empty-handed
If your digging doesn’t turn up adequate information, all is not lost. Although it helps, having this information is not a prerequisite to a productive conversation.

Arnab Ghosh

My name is Arnab Ghosh. I have been working as a Corporate professional for the past 19 years. After completing my graduation from City College {University of Calcutta}, I started my career with R.S.Software India, followed by Vedika Software Pvt.Ltd. Have worked with industry giants such as Convergys, Satyam Nipuna Services, Wipro BPO, Tata Teleservices Limited, Aircel, TaxiForSure, Brainware University among others. I am a certified trainer from Aircel Academy – Manager As a Coach & Trainer. I have also completed certifications from TBO Academy & Alison Education in the field of “Soft Skills“, the knowledge of which I apply to my students at my University regularly. I have also successfully completed “The Fundamentals of Digital Marketing” certification from Google and “Digital Marketing Course” from TBO Academy. I was awarded “Google Analytics for Beginners” certificate by Google after successfully completing their course. I have achieved CEFR level B2 (Upper Intermediate) in a test of English proficiency from the British Council English Score. I am a bundle of drive, energy, commitment, and dedication and firmly believe in living my life in my own terms, be it working my heart out to achieve business targets or enjoying my spare time doing things that give me joy and feelings of contentment. My hobbies include reading books & listening to music and blogging. I sincerely believe that one should never lose focus in life and that one has to put in a lot of hard work & effort to reach the top.