What is the Meaning of Business Communication Skills?

Regardless of industry, communication is important within the workplace. Workers must communicate with their coworkers, managers, customers and potential customers to help the business in performing its operations smoothly.

While most of the people have a minimum of some business communication skills, it is vital for job seekers to expand and improve these skills to achieve their respective career.

What Are Business Communication Skills?

Business communication skills are skills that influence the way during which a worker conveys information to a different person related to the business that he or she works at. All businesses require their workers to speak . Restaurant servers, for instance , must ask patrons when describing the menu and taking orders, also as ask back-of-house chefs for updates. Hotel managers, on the opposite hand, frequently communicate with both guests and workers to make sure that each one guests’ needs are accommodated.

Internal vs External Business Communication Skills: what is the Difference?

There are both internal and external business communication skills. The previous involves interactions between a worker and somebody else who works for the business, like a coworker or manager, whereas the latter involves interactions between a worker and someone who doesn’t work for the business, like a customer, potential customer or vendor.

Verbal Business Communication Skills

Also referred to as oral business communication skills, verbal business communication skills involve spoken interactions within the workplace. Statistics show that the typical person speaks a mean of 7000 words every day . For hospitality workers, this number is probably going even higher. As such, workers within the hospitality industry should seek to enhance their verbal business communication skills.

Nonverbal Business Communication Skills

Some people assume that written business communication skills are an equivalent as verbal, but this is not necessarily true. Nonverbal business communication skills are wont to convey information within the workplace through gestures and facial expressions. Nodding your head and down and smiling, for instance , are often wont to let a coworker know that you simply have a selected task covered.

Written Business Communication Skills

Of course, written business communication skills involve conveying information within the workplace through writing. Not all jobs require written business communication skills. In fact, there are many roles during which workers are rarely or never required to write down . But when writing is employed within the workplace, workers must find out how to effectively convey their message using written words.

Arnab Ghosh

My name is Arnab Ghosh. I have been working as a Corporate professional for the past 19 years. After completing my graduation from City College {University of Calcutta}, I started my career with R.S.Software India, followed by Vedika Software Pvt.Ltd. Have worked with industry giants such as Convergys, Satyam Nipuna Services, Wipro BPO, Tata Teleservices Limited, Aircel, TaxiForSure, Brainware University among others. I am a certified trainer from Aircel Academy – Manager As a Coach & Trainer. I have also completed certifications from TBO Academy & Alison Education in the field of “Soft Skills“, the knowledge of which I apply to my students at my University regularly. I have also successfully completed “The Fundamentals of Digital Marketing” certification from Google and “Digital Marketing Course” from TBO Academy. I was awarded “Google Analytics for Beginners” certificate by Google after successfully completing their course. I have achieved CEFR level B2 (Upper Intermediate) in a test of English proficiency from the British Council English Score. I am a bundle of drive, energy, commitment, and dedication and firmly believe in living my life in my own terms, be it working my heart out to achieve business targets or enjoying my spare time doing things that give me joy and feelings of contentment. My hobbies include reading books & listening to music and blogging. I sincerely believe that one should never lose focus in life and that one has to put in a lot of hard work & effort to reach the top.