The Importance Of Soft Skills During COVID19

In trying times, how employees adapt to a world pandemic is validating the importance of soft skills in the workplace.

The Globe and Mail recently highlights how COVID-19 has emphasized soft skills such as resilience, empathy, and problem-solving for employees of all positions. It is also shaping what employers keep in mind when hiring new talent.

According to a 2018 survey of business leaders by the Business Council of Canada, employers listed “collaboration, communication, problem-solving, analytical capabilities and resiliency as their top priorities.

The number one trait that employees and candidates want in a leader is a purpose-driven and caring mindset, according to a recent study by LinkedIn. The pandemic has likely aspired these new traits for a leader, says Jonathan Lister, LinkedIn’s Canada Country Manager.

“Employees expect leaders to be inspiring, to be emotionally intelligent, to have good listening and communication skills,” he says.

While the pandemic has further emphasized the value of being emotionally intelligent and flexible, graduates are struggling to meet the skills expectations of employers, according to a study conducted by the Conference Board of Canada. The report highlights how educational institutions do not fully equip graduates with the most in-demand soft skills in the job market. However, the report’s authors say the pandemic has emphasized the importance of these skills and their impact going forward.

“As time has gone on, we become more specific about what those skills actually are that make for a good employee or a good manager,” says Stephen Higham, a research associate for the Conference Board of Canada.

Arnab Ghosh

My name is Arnab Ghosh. I have been working as a Corporate professional for the past 19 years. After completing my graduation from City College {University of Calcutta}, I started my career with R.S.Software India, followed by Vedika Software Pvt.Ltd. Have worked with industry giants such as Convergys, Satyam Nipuna Services, Wipro BPO, Tata Teleservices Limited, Aircel, TaxiForSure, Brainware University among others. I am a certified trainer from Aircel Academy – Manager As a Coach & Trainer. I have also completed certifications from TBO Academy & Alison Education in the field of “Soft Skills“, the knowledge of which I apply to my students at my University regularly. I have also successfully completed “The Fundamentals of Digital Marketing” certification from Google and “Digital Marketing Course” from TBO Academy. I was awarded “Google Analytics for Beginners” certificate by Google after successfully completing their course. I have achieved CEFR level B2 (Upper Intermediate) in a test of English proficiency from the British Council English Score. I am a bundle of drive, energy, commitment, and dedication and firmly believe in living my life in my own terms, be it working my heart out to achieve business targets or enjoying my spare time doing things that give me joy and feelings of contentment. My hobbies include reading books & listening to music and blogging. I sincerely believe that one should never lose focus in life and that one has to put in a lot of hard work & effort to reach the top.