Emotional Quotient and Communication

Tackling any situation is not always about winning. A winner is a person who acknowledges a problem, offers a solution and remains assertive. There are many issues in personal and work life that become a prejudiced matter. Views and opinions differ and to offer a unique solution one has to make use of team work. There are simple solutions to grave problems and all can be achieved with a proper emotional restraint. As human beings we appreciate a good rapport and camaraderie at work. In our personal lives too, we look forward for happy equations with everybody.

Once the comfort zones are tampered, it becomes difficult for anyone to fall in place. During such a time we need to analyze the situation. Speaking your mind would mean speaking what is right according to you. In case a heated argument is going on and as a team leader or role player you want to hear both sides out. For the same, you will need to communicate a sense of calm and look into both the parties with an indifferent view. Most of the mistakes happen when acted in haste. A control on behavior takes out the aspiration to prove another person down and take control of a situation.

Work pressure builds each day and at times a brainstorming session can get unruly. There could be an irate customer and other matters which take your time. Working out a solution will do well for all of us. Communication here has to be to the point, cool and very much in command of ourselves. The best part is to maintain poise at all times. Opportunities come and go and hence it is best to wait and watch as things unfold. Taking prompt decision and wise ones is recommended as per the severity of any situation.

All cannot be learnt in a day. There are personal view points or parameters to any subject. We have clashes with other because our comfort zone is challenged. Taking long breaks is recommended even while doing any important work. This helps you to regain your composure and break a monotone task. If you are mind is alive at all times, there will be more focus and thereby enhanced emotional IQ. Hobby classes, interaction and improving soft skills surely recharges your batteries to help you deal better.

Arnab Ghosh

My name is Arnab Ghosh. I have been working as a Corporate professional for the past 19 years. After completing my graduation from City College {University of Calcutta}, I started my career with R.S.Software India, followed by Vedika Software Pvt.Ltd. Have worked with industry giants such as Convergys, Satyam Nipuna Services, Wipro BPO, Tata Teleservices Limited, Aircel, TaxiForSure, Brainware University among others. I am a certified trainer from Aircel Academy – Manager As a Coach & Trainer. I have also completed certifications from TBO Academy & Alison Education in the field of “Soft Skills“, the knowledge of which I apply to my students at my University regularly. I have also successfully completed “The Fundamentals of Digital Marketing” certification from Google and “Digital Marketing Course” from TBO Academy. I was awarded “Google Analytics for Beginners” certificate by Google after successfully completing their course. I have achieved CEFR level B2 (Upper Intermediate) in a test of English proficiency from the British Council English Score. I am a bundle of drive, energy, commitment, and dedication and firmly believe in living my life in my own terms, be it working my heart out to achieve business targets or enjoying my spare time doing things that give me joy and feelings of contentment. My hobbies include reading books & listening to music and blogging. I sincerely believe that one should never lose focus in life and that one has to put in a lot of hard work & effort to reach the top.

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